About Us

About Us

Teleperformance in Indonesia was established in 2003.

We have two contact center sites strategically located in Indonesia, one in the heart of the central business district in Jakarta, the other in Jogja City Mall in Yogyakarta commonly known as “Jogja”, famous as being the center of education and traditional arts and cultural heritage. The sites have a capacity of 500 seats.

We provide services including inbound customer service, outbound telesales, face-to-face customer support, relationship management services, loyalty management, technical support, Back-Office Management, and collection services, from diversified industries including Telecommunications, Automotive,  Technology, E-Commerce, Financial Services, Gaming & Pharmaceutical Industries, across a range of channels.

We provide assistance in English, Bahasa Indonesia, French, Vietnamese, Bahasa Malaysia and Mandarin and support clients in Indonesia, Malaysia, Philippines and Vietnam. 

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

We are experts in people interactions, giving us the edge us the edge in delivering a superior customer experience in every contact.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, for different countries, industries, channels, and generations. Our knowledge, technology, and market expertise built through years of experience allow us to successfully provide unique interactions all over the world.

  • More than a bridge between customers and brands.
    We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
  • An efficient and unique operation, no matter the location.
    With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
  • The right answer through the right channel at the right time.
    The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
  • Emotional intelligence and empathy drive happiness.
    With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
  • Valuable relationships between companies and customers.
    We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
  • Interacting to move the world.
    Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.
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