We have two contact center sites strategically located in Indonesia one in the heart of the central business district in Jakarta, the other in Jogja City Mall in Yogyakarta commonly known as “Jogja”, famous for being the center of education and traditional arts and cultural heritage. The sites have a capacity of 500 seats.
We provide services including inbound customer service, Outbound Telesales, Face-to-Face Customer Support, Relationship Management Services, Loyalty Management, Technical Support, Back-Office Management, and Collection Services, from diversified industries including Telecommunications, Automotive, Technology, E-Commerce, Financial Services, Gaming and Pharmaceutical Industries, across a range of channels.
We provide assistance in English, Bahasa Indonesia, French, Vietnamese, Bahasa Malaysia, and Mandarin, and support clients in Indonesia, Malaysia, Philippines, and Vietnam.
We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.